I'm
Jim of customer services
the
Virgin media crew
you
want know about your phone?
we've
had for a week or two
I'm
sorry the phone is knackered
Kaput, U/S, and done
but
as a good will gesture
you
can have a refurbished one
But
the Blackberry is a few weeks old
guaranteed
by you
under
consumer laws
you
should replace with new
But
I'm Jim of customer services
don't
threaten me you'll sue
we
don't have to do anything
the
contract was signed by you
I
will give you a refurbished phone
see
how generous I am
I
work for Virgin media
so
we don't give a damn
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