Investors
in people plaque display
We
lower expectation of workers pay
Promotion
structures fluid and loose
Loopholes
and trust we can abuse
Quality
management system enforce
Traffic
light system runs the course
Improvement
notes non-conformity
Is
the Holy Grail of our uniformity?
Conference,
meeting, and seminars
All
first class hotels and hire cars
Check
list and proforma mentality
A
tick in the box matters to me
We
listen to what staff has to say
So
we can ignore in our usual way
Staff
suggestions and token payment
Always
fob off legitimate claimant
To
be first class and the kudos that brings
We’ll
be forever reviewing and auditing
Customer
satisfaction surveys done
Against
complains we have a good run
Thank
you letters we will let you see
Very
few since two thousand and three
What
is the Agency supposed to do
To
be quite honest I haven’t a clue
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